Frequently Asked Questions

What is the difference between a Dietitian and a Nutritionist?

With so many people today offering dietary advice it can be very confusing who to trust. Unfortunately in Australia, there is no legal protection of the title Nutritionist, so anyone can call themselves a Nutritionist even though they do not have recognized qualifications. Dietitians on the other hand are health professionals specializing in food and nutrition who have received clinical training to prescribe special diets for medical conditions. Their qualifications generally consist of a three year science degree followed by an 18 month to 2 year Masters degree in nutrition and dietetics or a four (4) year undergraduate program with a significant hospital-based clinical placement in the final year. All Dietitians can therefore call themselves a Nutritionist, however, Nutritionists without undertaking further study in dietetics cannot undertake the specialized role of a dietitian.

Dietitians are eligible for membership of the Dietitians Association of Australia (DAA) and to participate in the Accredited Practising Dietitians (APD) and / or Accredited Nutritionist (AN) program. The titles APD and AN are protected by law. Only qualified practitioners who have met certain requirements can use this title. Only a Dietitian (with an accreditation from the Dietitians Association of Australia) is qualified to prescribe medical nutrition therapy for medical conditions.

All our Dietitians at Dietwise are both Accredited Nutritionists and Dietitians, so you can trust you are under the care of the most highly qualified nutrition specialists in Australia.

Do I need a referral from my GP?

While we see many patients referred by their GP and other health professionals, it is not necessary to have a referral to see a Dietitian at Dietwise unless you are eligible to claim a Medicare rebate. Appointments can be made directly by contacting our clinic on 9388 2423 or on our Contact Us page.

Can I claim a rebate from my private health fund?

Most Private Health Insurance funds provide rebates for consultations with a Dietitian. As rebates vary depending on your level of cover, we recommend you contact your private health fund directly to check your exact entitlements. For your convenience, we offer on the spot claims through our HICAPS facility enabling you to claim your rebate at the time of payment.

Can I claim a rebate from Medicare?

People with a chronic medical condition may be able to claim a Medicare rebate.  A chronic medical condition is one that has been, or is likely to be, present for at least 6 months or is terminal for example, asthma, cancer, cardiovascular disease, diabetes, musculoskeletal conditions and stroke.  Dietwise will accept referrals through the Medicare Benefits Scheme if patients are referred by their GP on a Chronic Disease Management Plan.

How do I know if I am eligible to claim a Medicare rebate?

You will need to make an appointment with your GP to discuss whether your health condition makes you eligible for a Chronic Disease Management Plan. For your convenience, print the Referral Enquiry Letter and give to your GP.

How many visits can be claimed through Medicare?

Eligible patients can claim a maximum of five (5) visits with the Dietitian per calendar year through Medicare.

How much is the Medicare rebate?

Medicare provides a rebate of $52.95 per consultation for patients on a Chronic Disease Management Plan. Your GP must develop the plan prior to your appointment for you to be eligible for this rebate. Please bring a copy of your plan with you to your appointment to enable you to claim your rebate. The Medicare rebate does not cover the full cost of your consultation, so there will be an out-of-pocket expense.

Can I claim from Medicare and my private health fund?

Medicare rebates and Private Health Insurance rebates cannot both be claimed for consultations with the Dietitian. If you are eligible for both, you must choose which rebate to claim.

Are you a bulk billing practice?

Dietwise Nutrition Clinics strives to provide a high quality service to all patients giving them the time they deserve. As a result, we are not a bulk billing practice. This means there will be an out-of-pocket expense for your consultations.

Can I claim a rebate for telephone or Skype™ consultations?

Dietwise offers telephone and Skype™ cosnultations for patients with mobility issues or in remote areas, however unfortunately private health funds and Medicare do not provide rebates for them. We will keep you informed of any changes.

What is your Cancellation or Missed Appointment Policy?

Your appointment is important to us and has been exclusively reserved for you. If you are unable to attend, please contact Dietwise as soon as possible to re-schedule. Failure to give a minimum of 24 hours notice or non-attendance will incur a fee of $50.00.

This fee cannot be claimed through Medicare or private health funds and must be paid within 7 days or at your next appointment. We understand that in exceptional circumstances, this may not be possible, and we are always happy to make exceptions at such times.

What if I am running late?

We understand people’s schedules are very busy. If you are running late, please call Dietwise to advise you are on your way. If you are running more than 10 minutes late, we will need to re-schedule your appointment so other patients are not kept waiting. A missed appointment fee of $50.00 will be charged on these circumstances.

What payment methods do you accept?

Fees must be paid in full at the end of each consultation. This is particularly important if you are eligible to claim a rebate from Medicare as they will only refund invoices that have been paid in full. Dietwise accepts payment with cash, EFTPOS, Master Card and Visa. For your convenience, we also offer on the spot claims through HICAPS enabling you to claim your private health fund rebate at the time of payment.

How do I claim my Medicare rebate?

For patients eligible for Medicare rebates, we conveniently offer on the spot electronic claiming. You will need to present your Medicare card and Debit card so your rebate is directly deposited into your nominated bank account. Otherwise you can submit claims for using your Medicare online account.

To submit a Medicare claim online, you must be registered for a Medicare online account. Read more about submitting a claim online.

Do you offer a discount for pensioners?

We offer a 10% discount for pension card or Seniors Card holders.